Shipping and Returns Policy

Fitness Tech guarantees its customers the possibility to cancel their order at any time and at no cost as long as the cancellation is communicated before the order has been handed over to the carrier for shipment.

The customer will have a period of fourteen calendar days from receipt of the order to return the product by contract cancellation or due to finding a defect, provided that the product retains its original packaging, unopened and unused. Except for floor products such as tatamis and tiles which once delivered, if the order meets what was promised, cannot be returned. The customer will notify Fitness Tech within the stipulated period and by any legally accepted means of their desire to exercise the right to cancel the contract. The returned order must be delivered along with the delivery note and, if applicable, the invoice issued to Fitness Tech, with the customer bearing the return shipping costs.

The customer may return any item purchased from Fitness Tech as long as the products have not been opened or used and retain their original seal or packaging. In these cases, Fitness Tech will refund the purchase money through the same method used for the purchase, a credit card refund, or by bank transfer to the account indicated by the customer. If the product does not come in its original packaging, with all its components and in good condition, a discount may be applied to the refund corresponding to the damage caused.

If a product different from the one requested by the customer is delivered due to an error by Fitness Tech, it will be collected and the correct product will be delivered at no additional charge to the buyer.

If the customer refuses delivery of the product, shipping and return costs will be deducted from the amount to be refunded. Damages detected by technicians may also be deducted. 

Regarding assembly, the estimated timeframes are 6 to 10 business days from order confirmation and product receipt at the customer's address. However, these timeframes may be extended up to a maximum of 15 business days, depending on the availability and workload of the assembly network.

The following documents may be requested to process a return:

Order number
Sales channel
Images and/or videos
Description of what happened

In the event that any machine (Smith machine, lever machines, cardio, selectorized, etc.) is assembled by the customer and not by an authorized professional from our brand, Fitness Tech, the company will not assume any responsibility for possible incidents arising from such assembly. We strongly recommend that installation be carried out exclusively by our specialized technicians. Likewise, if the product has a defect or flaw and the assembly was not performed by our team, the item cannot be returned.

Additionally, for security and compatibility reasons, returns of cables, pulleys, or spare parts will not be accepted when the error in selection is not attributable to Fitness Tech, provided the product correctly fulfills its intended function.

This information must be sent to the incidents department: incidencias@fitnesstech.es

REFUNDS

Refunds will be accepted when a return is approved. The customer has a waiting period of 7 days after accepting the return, and the refund will be made using the same payment method used for the order.

To request a return, a refund, or both, the customer must contact the corresponding department through our email incidencias@fitnesstech.es.

INCIDENTS

Incidents must be reported within 14 days from the receipt of the order. Once the incident is opened, the information requested by the technical team must be provided within 7 days. Subsequently, the incident will be closed and cannot be reopened for the same reason. Incidents must be reported to: incidencias@fitnesstech.es